Debtbusters left me stranded withouth money and no fixable solution

I was assisted on the 15th of August. Promises were made, ie I was advised my first debt review payment will be the 25th of September. I was then sent a debicheck for the 25th of August. When quering that and advising Debtbusters team I was told the 25th of Sept I was advised to rejected it, which I did. 25th of August came and debit order went through anyway + so did my creditors. Left without money for ANYTHING!. Listed a review previously and was told they would look into it and then it got removed from Hellopeter site this morning. NO ONE is looking at this at all. The fact that I have no money because of incorrect money taken doesn't not seem to matter at all.