Debtbusters lack of service.

Debtbusters call centre agents are messing me around.

I requested a letter from them today with afordability amount for rent and a signature. the agent told me sure no problem will have it before COB but I never got any letter or feedback. When I called again in the afternoon another agent told me they dont do afordabilty or signatures on letters and that the property agent must do it themselves.The property agent insists that debtbusters must add accomodation afordability and signature. The other agent said he will send a letter and confirm that the agent must do affordibility check etc... I Still have no letter or confirmation from him or any feedback received from debtbusters. I will probably not get the place I app**** for due to debbusters not caring about existing clients. They are very helpfull if youre a new client but have a lot of stories when assisting existing clients. The call centre agent was more concerned with me giving him a good rating than actually sending a letter I need to apply for acommodation.