LM
Lifa M

1 reviews | Active since Jan 2019

05 Sept 2024, 11:53

Debtbusters is not protecting its customers

I am truly disappointed with the service I am receiving from Debtbusters. I have not been receiving any updates regarding my case and I am also being constantly harassed by the companies that I owe. Yet I am making monthly payments that debtbusters are supposed to be paying these companies. Right now two of these companies say they will take me to court and get me blacklisted. I have been calling debtbusters regarding this issue, they always promise to address it and give me feedback but to date I haven't received any feedback. I am now frustrated because I thought debtbusters is there to assist us with such issues yet I feel like I am back where I started. I really need help regarding this matter.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply05 Sept 2024, 11:57
Official
Dear Lifa M,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.