VM
Victor M

1 reviews | Active since May 2021

28 Nov 2022, 14:22

Debtbusters IS A TRAP! DON'T DO IT!

The first month of my debt counseling, they debited the money we agreed on, but neglected to notify one of my creditors not to debit, as a result I lost 2k which was supposed to go to other things, im running short this month, and my internet has been disconnected. And all they had to say is that I'm the one who has to reverse the debit orders, turns out you can't do that on the app anymore. I tried to call them but their number doesn't exist and my emails are not being rep**** to. I would have been in a better situation than now if i hadn't signed a debt counseling agreement. Before debtbusters came on the scene I could at least move money around to survive the month, now I'm listed as someone whose on debt counseling everywhere, can't move any money around at all. It seems to me that Debtbusters only cares about the business, not necessarily helping people, cause im stuck in this jam now and they are not doing a damn thing about it!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply28 Nov 2022, 14:25
Official
Dear Victor Masingi 

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,