MB
Mark B
1 reviews | Active since Oct 2011
05 Feb 2022, 10:33
DebtBusters incompetence
Having made regular repayments for the last 3 years and then settling in full, DebtBusters then continued to take a monthly payment even though our balance had been zero’d. I told them this in December 2021 and to date (7weeks later) they have still not repaid the money that they took in error. The customer support team members are completely ***********, send badly written emails with spelling errors and incomplete information. I am beyond frustrated at the unprofessional manner in which I have been treated and wish this to be resolved asap.
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Replies (2)
DebtBusters SA's replyOfficial
05 Feb 2022, 10:37 Dear Mark B
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters.
DebtBusters SA's reply05 Feb 2022, 10:37
Official
Dear Mark B
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters.
MB
Mark B's updateReviewer Update
22 Feb 2022, 23:15So it is now February 22 and I am still waiting for the wrongly deducted monthly payment to be reimbursed. Very poor service.
MB
Mark B's update22 Feb 2022, 23:15
Reviewer Update
So it is now February 22 and I am still waiting for the wrongly deducted monthly payment to be reimbursed. Very poor service.