DEBTBUSTERS: HORRIBLE, HORRIBLE, HORRIBLE

Horrible, Terrible, awful, dreadful experience with these people. I have been under debt review with these people since 2016. Fool that I am, I believed that handing over all my information and trust to this company will get me out of the hole I had dug for myself. NOT SO. After 4 years of peace, knowing that my affairs were in capable hands, during a phone call from one of their agents in February 2020, I agreed to increase my payments to Hyphen from R 3085 to R 3700 so that, according to the call center agent, my final payment will be in November 2020. Surprise, surprise. In October 2020, I get a call from MBD Collections stating that I am owing Woolworths over R 9000. My monthly statements from HYPHEN PDA show that my Woolworths Credit Card Account is paid up.

So begins the usual story of unanswered emails, telephone calls, etc. Absolutely NO HELP FROM THIS USELESS EXCUSE FOR A FINANCIAL ESTABLISHMENT. I had to do all the legwork to resolve this issue which would confuse even the most ************ shark of a lawyer. Apparently, Debtbusters had not been paying Woolworths since June 2020. However, after much to-ing and fro-ing, the R 9000 suddenly became R 500, which was duely paid by Hyphen AFTER MY NOVEMBER 2020 DEADLINE.

On my own, I requested and received paid up letters from Woolworths and African Bank. My new Hyphen statement now shows that they will be deducting R 184 to pay African Bank!!! Of which I have furnished Debtbusters wih the paid up letters..(NO RESPONSE).

FNB informs me that I am still owing them OVER R 12 000 AFTER 4 YEARS OF PAYING. Something smells here and I have told Debtbusters via email (they don't answer calls or the calls get dropped when they realise what your complaint is.) that I am going to comlain to the Financial regulatory ombudsman and institute an investigation by our Commercial Crime Unit where I am situated in the Provincial SAPS building in KZN. They don't seem to care... Watch this space for updates. In the meanwhile, STAY FAR,FAR AWAY FROM THESE PEOPLE. THEY ARE NOT INTERESTED IN HELPING, EXCEPT TO REMOVE YOUR HARD EARNED MONEY FROM YOUR WALLET TO THEIR COFFERS.. (HYPHEN is taking R 184 to pay a fully paid upAfrican Bank, but the fees are R 160) YOU HAVE BEEN WARNED PEOPLE. STAY AWAY......