1 reviews | Active since Jun 2017

04 Aug 2022, 11:23

Debtbusters have made things so much worse

I entered this review process 3 months ago. The agent misinformed me of the process and what to expect. I had never missed a payment on any accounts. However now I am told that I am in arrears for 3 months and I need to settle my arrears?? I am also being told I cannot apply for rental because I have negative listings on my credit profile. I have no idea what to do, entering this process has been the worst decision.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply04 Aug 2022, 11:26
Official
Dear Sherwin G

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters