DEBTBUSTERS: FRIEND OR *****?

I am extremely unhappy with the service received by Debtbusters. And I sincerely hope managers and prospective clients see this post. I have sought Debt Review with Debtbusters beginning May 2023. Deductions went off may account like clock work from the end of May. Please note that I did request a payment break in September as I had an important account to settle. But before that debit order did not go off my account in September (remember, I had arranged this with Debtbusters in advance) I received threatening SMSs from Capitect stating they are going to cancel my debt review due to non-payment. I was absolutely stunned and asked Debtbusters to contact Capitec to sort this out - which they didn't. Now Capitec has handed me over to attorneys for this outstanding debt. Their attorneys are hounding me every day and now it comes out that they were unhappy that no payment was received end of May or June. Remember both those months Debtbusters had taken the instalment off my account. Even a statement received from Debtbusters shows that no money was paid over to Capitec end of May or June. Yet, I am now handed over for an error made by Debtbusters?? I have sent numerous emails to Debtbusters asking to solve the problem THEY causes but all I get in return is "Sorry, we can't help you, your debt review with Capitec has been terminated". Yes, it has been terminated because of negligence by Debtusters!! Do I need to appreach the police to investigate this matter? Because Debtbusters refuse to help me to sort out a problem they caused??