MP
Martin P

1 reviews | Active since Dec 2023

13 Dec 2023, 01:04

Debtbusters failing to help client as promised.

Well it all started n few months ago, app****,supp**** all my information and so on like normal. Debtbusters promised me everything will be ok and easy and that i had nothing to worry about. And then everything started falling apart. Not all creditors were listed. Creditors was not notified to stop debiting my account and still debiting my account after more than 5 months. Very poor communication from them if any, but phones each and every month to ensure payment will be made. I have send several email, countless calls with no real plan to resolve this issues. I have stoped payment to them due to the reasons that creditors are still debiting my account which means that the payment left in my account will be less than what we agreed upon. I have send them a email asking them to contact me in order for me to change bank account details where they can debit the monthly payment and its been 2 weeks now with no response from them. Who do i need to contact to try and resolve this issue because the agents im speaking to each and every time say that they will resolve it and on the end of the day i have to speak to a new agent and explain everything from the beginning. Its becoming a endless sirkel with them with no help or guidance. I need help to resove this issue please. I am getting spamed by creditors with calls, emails and sms and letters of demand and the sheriffs office and debtbusters seems to be absent in all of this. I need to get out of this if Debtbusters is not going to try and rectify this issue. I am very upset and discouraged by them and would like for people to think very careful before entering into a contract with this company as what they say and promise is far from what they actually do to help their clients.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply13 Dec 2023, 08:01
Official
Dear Martin P,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.