Debtbusters don’t care

Been in contact with debtbusters regarding my outstanding balances. Got the amount I owed and settled it end of Feb. Sent emails around 20/03,(being nice and giving them 3 weeks to get my paperwork in order) regarding my settlement letters and my clearance certificate. Debt busters keep sending me the same email containing the same information. I reply to their emails with a screenshot of the exact same email being sent to me 3/4 times. Phoned the last institution that I settled to inquire what’s going on. They claim to have been in contact with debtbusters, but debtbusters claim they haven’t had any feedback. Here I am am 20 days later with no new information. Contacted debtbusters yesterday afternoon. From pillar to post and 20 min on the phone, only to hear that the consultant handling my account is on lunch and she will surely phone me back in the next 40 min. (13:30- 11/04).

It’s now 9:52 on the 12/04 and I’m yet to receive her call?

Super disappointed in the lack of service received.

Would not recommend at all