Debtbusters does not care!!!!

I'm sorely disappointed in the service that I have received from Debtbusters in the short time I have been with them. In the 2nd month of my review, one of my creditors did not receive the full amount they were supposed to receive. It turns out that someone working on my account made a mistake in the amount that was supposed to be paid to this one creditor, and as a result, there is a shortfall in the amount being received by the creditor going forward. I called debtbusters to investigate and I was referred to one of their customer services agents. They admitted a mistake was made by debtbusters but I am the one who will have to now pay an amount that is more than R1000 to this creditor in order to fix the problem.

It is very evident that debtbusters does not care about its clients. I am paying a debt review amount that barely leaves me with enough money to take care of myself and the 5 people who are dependant on me, but even with that, I am still expected to find money out of my own pocket to fix a mistake that was not made by me. I have paid all the monies as requested and stipulated by debtbusters but still, I find myself in this situation. So much for being rated #1 in the industry.