WH
Wilandi H

1 reviews | Active since Aug 2009

03 Jul 2023, 10:39

DebtBusters do nothing to amend your credit record with Experian

DebtBusters do nothing to amend your credit record with Experian. This application has been showing on Experian now for over a year. After DebtBusters falsely added this debt review to my name. Then I had to pay an admin fee last year to get them to send a 16.2 letter to my bank - which I paid. In the last 3 months, I made numerous calls to them to clear the link on Experian - which they promise to do but never do!! This is prohibiting me to find work! DebtBusters are sharks and they make money off innocent people that are NOT overindebted, and then they leave you high and dry. I cannot fix this as nothing is done. According to the National Credit Regulator they need to fix - so please, fix this!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply03 Jul 2023, 10:40
Official
Dear Wilandi,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters.