Debtbusters

I signed up with them in the last week of January 2022. In the second week of February I received a call from my debtor saying they hadn’t gone into an agreement with them and that I should still continue with the arrangement I’d made with them. I immediately sent an email for cancellation and after numerous reluctant emails they eventually sent me confirmation of the cancellation on the 24th. On the 25th of February they still deducted R4500 that I had already cancelled. I’ve been calling and sending emails every day since but none of them are responding. Simamkele, the guy I had signed up with is nowhere to be found, his team leader Mary is also nowhere to be found. The only decent person I’ve encountered at this company is Tafadzwa who unfortunately is unable to assist. Yesterday I contacted NCR and even sent an email to them but haven’t received feedback yet. Is there any other recourse you can recommend please. I need my money. Please help me.