GM
Gezina M

1 reviews | Active since Jul 2016

01 Aug 2018, 08:40

Debtbusters create barriers towards a positive customer experience!!

Debtbusters struggle with client service in that they don't respond to emails in time. I have an ongoing trail of emails and my query with Asipe Peter (since 10 July 2018) with no positive resolve yet. Debtbusters certainly don't make it easy for their customers to deal with them! The debt review process is stressful enough and Debtbusters' lack of feedback adds pressure when I have to constantly follow up to try to sort out issues. I'm certainly not going to iterate all the correspondence here as that is another waste of my time. Please look into my query urgently and provide me with positive feedback. I'll prefer to deal with someone that listens to me and hears what I have to say about my unpleasant debt review experience thus far...

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Replies (1)
DebtBusters SA
DebtBusters SA's reply01 Aug 2018, 09:24
Official

Good day ina-mienie

We are sorry to hear that you have not had a good experience with our client service unit. We will investigate the context and see how we can improve.

A dedicated manager will also be in contact with you within the next business day.

Have you logged in on our client portal SmartCents (www.smartcents.co.za) at all? This is a very efficient way to view your accounts and payments, access other information relevant to your specific client profile. You can also liaise directly with a Relationship Manager via your SmartCents profile.

Regards

The DebtBusters Team