G
Gail

1 reviews | Active since Dec 2022

27 Feb 2023, 09:49

Debtbusters

Debtbusters were very quick to have you sign up with them, but after that you can only deal with a call center that can do nothing for you except sit and wait for payday. They constantantly feed you incorrect outstanding figures and what shows on their "system" does not agree with what is reflecyed on the monthly Hyphen statements or the actual Creditor outstanding balances. I found dealing with Debtbusters VERY frustrating and time consuming. Too many cooks ( who don't know how to cook) and you just end up with a ****py meal. They take their time in providing any accurate information.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply27 Feb 2023, 09:58
Official
Dear Gail, 
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is ***.
 
Regards,
DebtBusters