Debtbusters

I am extremely disappointed with the service we received.

From the beginning of the process, our negotiator hardly communicated with us. She made incorrect assumptions about our bank statements, specifically treating our overdraft amounts as income. Based on this, our accounts were negotiated incorrectly, which resulted in creditors like FNB not being willing to reduce their interest rates meaningfully.

We then escalated the matter to the team leader, who assured us that all accounts, except one, would be settled within the 60-month period. However, upon receiving our savings sheet, we discovered that only one of 9 accounts wil be paid up after the 60 months.

This were never communicated to us as part of this arrangement, which is completely unacceptable. Now telling is nothing can be done in this regard.

This leaves us in a worse financial position than before entering debt review. We feel misled and very disappointed.

Communication throughout this process has been extremely poor, to say the least. Based on our experience, I would not recommend Debt Busters to anyone.