DC
Deon C

1 reviews | Active since Feb 2014

17 Jan 2021, 18:16

Debtbusters are TERRIBLE!!

I honestly repsect people and treat them as best as I would like people to treat me. Debtbusters had terminated there services after I explained my ordeal relating to international traveling for work. It was during the time that most international flight were on hold due to the Covid-19 situation. I made the request for Debtbusters to allow me to claim from the insurance and II we then informed to send the letter of retrenchment that I received from the company I used to work for. The letter were send from the company and to my surprise I was emailed by the Debtbusters insurance department that they now require additional documentation to prove that I was retrenched. Throughout the last few months I have send many emails to Debtbusters and they never reply. I have been ditched by Debtbusters without any counseling or assistance with a list or breakdown directing me to the institutions I owe money to. They are blatantly ignoring all my send emails. In honest truth I will never ever point anyone to Debtbusters as they are terrible!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply18 Jan 2021, 07:52
Official
Dear Deon

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters 

Best regards,