MN
Mthwakazi N

1 reviews | Active since Sept 2020

23 Feb 2021, 10:38

DebtBusters a Nightmare

They are the best in NOT honoring agreements. You have creditors calling you. Increase insurance even after initial agreements were made. They take the money and when you cancel those agreements they want to remain your Debt Counsellor. How on earth that does even make sense?!?! THE WORST. WORST. WORST. WORST. WORST. DAMN WORST MISTAKE YOU CAN EVER MAKE.

It is always advised that you be patient while applying for debt review to be able to disciple yourself with your finances, more like starting afresh. I was ready, but I called, emailed and advised that 2 of the said creditors were sending me handover letters add calling saying that I need to pay. Why would that happen if they were my 'savior'? Useless. I have all the evidence and am lodging a complaint against them.

I would never resort to this but my hands are tied. I will write a review of your cunningness DEBTBUSTERS SA every chance I get.

Remain then my counsellor even when services are cancelled, nor were they cancelled by you but I did. Take the credit then, but you are useless!

* * * I wish I was able to screenshot the emails and attach them here so people can know***

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Replies (2)
DebtBusters SA
DebtBusters SA's reply23 Feb 2021, 10:41
Official
Dear Mthwakazi Nkosi

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters 

Best regards,

MN
Mthwakazi N's update23 Feb 2021, 11:18
Reviewer Update
I don't want to be called nor talked to anymore,not when you will spew lies. Hand over my file to the now required Counsellor appointed by me. You will hear from them.