1 reviews | Active since Jan 2017
DEBTBUSTERS - A DISHONEST NIGHTMARE FOR DEBTORS!!!!!
BE WARNED!!!! Whatever you do, DO NOT go to Debtbusters SA if you are planning on going under debt review - the nightmare never ends!!! Besides Hyphen paying my instalments across to my creditors late (which caused me to be charged extra interest) - I am still experiencing issues 9 (Nine) months AFTER paying off ALL MY DEBT. I received a clearance certificate and a copy of the paid up letters from Simon Martin at Debtbusters confirming that I was "debtfree" on the 30 September 2021 but I have recently attempted to apply for a homeloan and it was rejected BECAUSE I WAS STILL BLACKLISTED AND STILL HAD A RED FLAG ON MY NAME. When I queried this, I was told by Debtbusters that they had done what they were supposed to do and I must contact the credit bureaus myself. I have subsequently attempted to get some kind of confirmation from the credit bureaus confirming that I owe NOTHING to anybody and they appear to not be in the least interested and even though I have lodged complaints and sent enquiries, to date, nothing has materialised and I am still blacklisted. If I had known after paying Debtbusters more than R600,000.00 that my name was not going to be cleared, I definitely would not have even considered using them - at least I could have saved a little on the ridiculous interest that they charge to "assist you". I am horrified that I am experiencing such difficulties and not only am I going to lose the house I had dreamed of purchasing because of the ineffectiveness, inefficiencies and complete lack of interest of Debtbusters, but it appears that my name is never going to be cleared off the credit bureaus red flag list. According to Section 71 of the NCA it records the following: "section 71 envisages that a consumer who has paid up all his restructured short-term credit obligations should be able to demonstrate that he is no longer over-indebted as contemplated in section 79, and thus that he is now able to timeously repay his credit agreement debts".
IF that is the case, why am I being prejudiced against 9 months after settling all my debt. Instead of saying that you will help sort someone's financial situation out, rather say that you will happily destroy someone's life instead. I have reached the end of my wits - I do not know where to turn now. Please help me!
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
With due respect Debtbusters, how on earth can I regain confidence in your institution when you fail to inform clients that their creditworthiness will be destroyed because "its not Debtbusters job to contact the credit bureaus". Really?! Surely, as a professional institution and supposedly the best debt review company in South Africa, you should have the decency and/or legal obligation to inform clients that even though they receive a clearance certificate, they are NOT CLEAR! How many other clients' money do you deduct every month but have failed to inform them that its their responsibility and not Debtbusters' responsibility to clear their own names off the credit bureaus. If I had known that this was going to happen, I would never have entrusted Debtbusters to assist me.
Perhaps you can answer a question for me: If you took your car for a service and one of the parts was defective - would you accept the garage telling you to go buy your own part or would you expect the garage to replace the defective part?
I paid Debtbusters' admin fee every month and entrusted Debtbusters to assist in clearing my debt and my name. I was assured that as soon as I finished paying my debt off, that the red flag would be removed from my name. This has not happened!! I paid for a service and the service was not concluded. The mere fact that Debtbusters believes that its not their job to clear a client's name is not acceptable and quite honestly, false advertising.
With due respect Debtbusters, how on earth can I regain confidence in your institution when you fail to inform clients that their creditworthiness will be destroyed because "its not Debtbusters job to contact the credit bureaus". Really?! Surely, as a professional institution and supposedly the best debt review company in South Africa, you should have the decency and/or legal obligation to inform clients that even though they receive a clearance certificate, they are NOT CLEAR! How many other clients' money do you deduct every month but have failed to inform them that its their responsibility and not Debtbusters' responsibility to clear their own names off the credit bureaus. If I had known that this was going to happen, I would never have entrusted Debtbusters to assist me.
Perhaps you can answer a question for me: If you took your car for a service and one of the parts was defective - would you accept the garage telling you to go buy your own part or would you expect the garage to replace the defective part?
I paid Debtbusters' admin fee every month and entrusted Debtbusters to assist in clearing my debt and my name. I was assured that as soon as I finished paying my debt off, that the red flag would be removed from my name. This has not happened!! I paid for a service and the service was not concluded. The mere fact that Debtbusters believes that its not their job to clear a client's name is not acceptable and quite honestly, false advertising.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters