Debtbusters

I found myself in some serious financial trouble in 2017 and did debt consolidation with Debtbusters and Hyphen. My last payment was at the end of February 2022. Yes last month they still deducted money off my account even after I got it in writing via email that no more money would be duducted. They were all confused as to the amount that needed to be deducted as my statement from Hyphen said one amount and Smartscents said another amount and the Actual Debtbusters website also had another amount. So when they finally said that it would only be R1800 and some change, I asked if this is it and they said yes, no more money will be deducted ever. R 499 was deducted at the end of March 2022. Yesterday I received a statement from Hyphen stating that an amount of R3199 and some change will be deducted at the end of April 2022. When you email them, they ignore you or send back a generic email, not actually answering your questions. And when you try call them, a consultant isn't available and they say they will call you back. Still waiting...... I have never missed a payment and yet this is how am I treated. You keep wanting more money although my debt has been paid off. I want my clearance certificate. I have contacted the Ombudsman regarding this and you will receive correspondence shortly.