Debtbuster - Unwilling to help on Debt Review

I approached Debtbusters a few years ago to assist me with getting my finances in order. I subsequently proceeded to go with the Debt review and started paying every month. I unfortunatly lost my job and was unable to pay and my service was suspended. I then found a job and approaced Debtbusters to assist me with getting back on track. All i have been told it is that they cannot assist me and i should sort it out myself (so i need to contact my creditors myself) and get payments to them.

I feel that i have paid Debtbusters service fees but i am not getting service from them. Below is a copy of the email that i got All i want to do is get back on track with my debt review so that i can get cleared of ITC and move along. Please can someone who can assist me, get hold of me and actually assist me

Good day,

Thank you for your query.

Unfortunately, we cannot make any arrangement due to the fact that we suspended our services due to non cooperation (you reversed a debit order in January 2021 and no payments after that). We issued the attached Form 17.w(b) - suspension.

Kindly contact your creditors directly to settle your debt. Once all accounts are settled, send us the paid up letters in order for us to issue your clearance certificate.

Trust you find the above in order.

Kind Regards,

Indiphile Juta | Client Service and Retention Consultant