CW
Christa W
1 reviews | Active since Jan 2021
26 Jan 2021, 13:06
DebtBuster SA - *************
2 Months ago I was told I am debt free after paying my monthly installments with DebtBusters for the last 5 years. NEVER missing ONE PAYMENT. Now that I need a clearance certificate I was told by a Service Provider, which account was included in my profile by DebtBusters, is in arrears by R9 000!!!! I have never paid less than what I was told which means there was money allocated to that Account now I MUST PAY that R9 000. Unacceptable!!! I now have placed a complaint against DebtBusters by the National Credit Regulator.
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DebtBusters SA's replyOfficial
26 Jan 2021, 13:29Dear Christa Watson
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply26 Jan 2021, 13:29
Official
Dear Christa Watson
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
CW
Christa W's updateReviewer Update
01 Mar 2021, 11:24After weeks of feedback from a consultant from Debt Busters I only received statements from the Service Provider of when Payments was made BUT no reasons was given on why the Service Provider was not paid. Even though as I said I paid ALL my installments owed to Debt Busters
My view on this is that I am not responsible for that arrear amount as I did pay my installments to Debt Busters
Then Debt Busters still took a full monthly installment from my Bank on 23 February 2021 even though I am done with my debt review period
My view on this is that I am not responsible for that arrear amount as I did pay my installments to Debt Busters
Then Debt Busters still took a full monthly installment from my Bank on 23 February 2021 even though I am done with my debt review period
CW
Christa W's update01 Mar 2021, 11:24
Reviewer Update
After weeks of feedback from a consultant from Debt Busters I only received statements from the Service Provider of when Payments was made BUT no reasons was given on why the Service Provider was not paid. Even though as I said I paid ALL my installments owed to Debt Busters
My view on this is that I am not responsible for that arrear amount as I did pay my installments to Debt Busters
Then Debt Busters still took a full monthly installment from my Bank on 23 February 2021 even though I am done with my debt review period
My view on this is that I am not responsible for that arrear amount as I did pay my installments to Debt Busters
Then Debt Busters still took a full monthly installment from my Bank on 23 February 2021 even though I am done with my debt review period