CK
Cindy K

1 reviews | Active since Dec 2020

06 Oct 2021, 09:54

Debtbuster is the most pathetic company in the freaken world rather use anyone except them they don't know how to respond on emails phone calls anything

I wish there was an option where you can choose 0 stars I actually feel sick in my stomach just to think about this HORRIBLE PATCHETIC company Its been now 5 years that we are not using debt review but still it shows on our ITC and we are unable to buy a car at this moment. My husband spoke to to consultant last week to ask what is required to take our name off he advised us that we should send letters stating that our vehicle has been paid off which we received from ABSA last year we still own on our house but he said if we can just send an agreement between Us and Standard Bank stating that we agreed on a certain amount that will be fine and our personal loan as well just to show we have an agreement with the bank

so we sent all our documents to Nicolene Duimelaar please note that this person does not even have the decency to answer on emails which we have send serval times she does not answer her phone at all my husband has tried from last week Thursday to contact her but looks like she has the same attitude as what your company has and that is to not answer any of your clients request I'm so sick of waiting for nothing you cannot wait to take ones money but when we need help as to how to flipppen get of debt review that everyone is quite This is so frustrating Your service is terrible I need to know what is the delay we have sent everything you requested and no one can even get back to us which just tells us how terrible your company actually is

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply06 Oct 2021, 09:56
Official
Dear Cindy K

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters 
CK
Cindy K's update08 Oct 2021, 11:42
Reviewer Update
Please could you reply on a telephone number that one can phone back on my husband has been in meetings and has unfortunately missed the calls but cannot seem to phone you back