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JV
JC V

1 reviews | Active since Aug 2020

05 Dec 2021, 22:24

DebtBuster - As I said. Never ever again...

Over the past 6 years I thought I made the right decision having Debt Busters by my side.

Please think again...?

I'm almost at the end of paying my debt. I only had an outstanding balance of about R6000 on 1 of my vehicles. They still take almost R15000 for the second month in a row. Then pay that directly into other paid-off accounts and promise to pay that back. I have not seen anything yet.

I've called, emailed , warned and logged some online requests way in advance. Debt Busters at this moment owes me around R15000 which was confirmed on the 29th of November over telephone. Would I ever see that money? No!!!!!!

The worst is that you pay interest on some accounts. but if you have 20 bucks to pay off the one account they pay 10 bucks into another closed account and only 10 bucks into the open account. So next month you need to pay 15 bucks to settle the only outstanding account but they again only pay 10 bucks into that outstanding account. And so it goes...

Now I need to sit and manage 3 different payments at different times which was overpaid to Wesbank in order to get the refunds.

As I said. Never ever again...

0
Replies (6)
DebtBusters SA
DebtBusters SA's reply06 Dec 2021, 09:19
Official
Dear Jc V

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters
JV
JC V's update09 Dec 2021, 21:15
Reviewer Update
Got a call around 11 on Monday but was on another call from DebtBusters. But was on another call at the time. By the time I had time return the call I already read the email response confirm that the consultant is busy following up with the accounts department. But confirming there are refunds on multiple accounts.

Nothing since. And no refunds yet…

A few years ago I had issues with DebtBusters and lost all my emails at the time due to theft. I know calls are recorded. But I couldn’t proof a point at the time and for some reason the recording couldn’t be found. Lately especially when I’m busy I don’t do calls with DebtBusters I try to keep communications on email as much as possible and archive that to the cloud. Believe me even asking to be contacted after 4PM just doesn’t work either.

This is just a tip for those out there…

I’ll probably see or get this resolved next year sometime.
JV
JC V's update09 Dec 2021, 21:51
Reviewer Update
I Just had a look at some other posts recently and it's quite surprising how many other customers have the same issues I do...

As I said, NEVER AGAIN...
JV
JC V's update12 Dec 2021, 15:23
Reviewer Update
I just added another new review to my profile. It's been 12 days since DebtBusters confirmed they owe me multiple refunds. I've supp**** all the details and all they say is that I'm not picking up my phone? People get busy sometimes? We don't sit around *****ing more money like you do? We work for it.
JV
JC V's update15 Dec 2021, 03:48
Reviewer Update
Some good news. Got a refund. It’s about 8% of what my calculations show I should be getting back?

Seems like you just don’t get more than 10% out of DebtBusters anymore?
JV
JC V's update12 Jan 2022, 22:21
Reviewer Update
I’ve been quite for a month. Received confirmation that a second refund which was made on the 28th of December 2021 apparently. Nothing yet… Contacted DebtBusters over email and called but nothing yet over the past few weeks. Just acknowledging things are not correct. Till this day I’m not sure what amour to even expect for this refund. 4 months down the line.

I called on Monday due to the fact that someone duplicated a single request. Bit still couldn’t get any real answers.

This is ridiculous…