Debt review status not updated

Worst worst customer service... I app**** for debt review on the 5th July 2022 and realized after few days that I made a big mistake, I then sent them an email to cancel everything. They sent me form 17.2 on the 9th of August 2022 saying that I was removed under debt review. Only to find out on the 4th June when I try to apply for a home loan that I'm under debt review😒😒😒. I called in and was given the run arounds while I'm using my own airtime. I ended up finding a consultant who said she will Escalate my query to the relevant department, still no posive results or feedback no nothing. I am very very disappointed, I even sent an email them an email to ask them to forward me an email that they sent to ncr to remove me under debt review and also form 17W but they didn't respond I'm still waiting. The reason I'm asking them to forward that email and form 17W it's because I want to take this matter to ombudsman to deal with them and they won't assist me without that info.