Debt Review For Life

On the 16th of September I sent them an email detailing the final outstanding amounts of my accounts and attached proof thereof. I did this si they could make the necessary adjustments and debit my account accordingly as this should have been my final debt review installment.

They didn't make the adjustments and ran the debit order anyway. I logged on to Smartcents today to check if the balances were updated, they remain unchanged and are indicating incorrect amounts. Some are overstated/ understated. And they have also set the intention of keeping me under debt review for an extra month and debiting my account again even though I no longer owe my creditors.

I want to know how they intend on remedying this situation, because I have been paying faithfully and kept them updated by sending statements of account from my creditors for their perusal. I no longer owe my creditors after my September 2021 debit order ran. It seems as if you guys are hellbent on keeping me under debt review longer than is necessary.

If this problem is not resolved in 7 working days (8.10.2021) I will escalate this matter to the Ombudsman.