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Graham P

1 reviews | Active since Nov 2016

27 Dec 2019, 12:57

Debt review complete Over a month later and still not clearance certificate

I completed my Debt Review on the 25th of November 2019.. It is now more than a month later and my clearance certificate is "still pending" because they are waiting for paid up letters from my creditors... Surely Debt Busters should have pursued the letters as each account was paid up during the process? or is actually managing my debt review process not included in the hefty "management fee" you take every month??? I have paid my dues for 5 years - I WANT MY LIFE BACK AND DEBTBUSTERS IS TOO LAZY TO HELP - I PAID YOU FOR THIS SERVICE!!!!!!!!

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Replies (3)
DebtBusters SA
DebtBusters SA's reply27 Dec 2019, 13:05
Official
Good day @Graham

We are sorry that are not happy with us. Please allow a Senior Relationship Manager to investigate your client profile and get back you within one business day. 

Regards 
The DebtBusters Team
GP
Graham P's update27 Dec 2019, 14:17
Reviewer Update
What is frustrating me is that I am told that Debt Busters is struggling to get clearance letters and that there are still many outstanding. When I insisted on knowing which letters are outstanding I get told it is just GetBucks and that they still haven;t sent the letter, and yet Debtbusters mailed me that paid up letter on the 25 March 2019 - which I have now mailed to CTU AGAIN. MFC Was mentioned - strange because I have that paid up letter and the car is in my name already... Same excuse everytime I phone - "we are waiting to confirm with the creditors.."
GP
Graham P's update30 Dec 2019, 10:14
Reviewer Update
The lastest feedback - Pathetic:

Hi
I am really tired of this excuse. As I have explained several times – YOU (DEBTBUSTERS) sent me the paid up letter from Getbucks, which I have sent back to you several times now. There was an additional R204 outstanding to them for which I was handed over, I Paid that myself and sent you the proof of settlement..
It has been a MONTH since I made my last payment, so the argument that they are closed for the holidays does not hold up.
I have attached all the documentation to this mail… AGAIN
Regards
Graham Pyott
From: Mzukiseni Sigamlele <***>
Sent: Monday, 30 December 2019 09:37
To: Graham Pyott <***>
Subject: Re: Graham Campbell Pyott *** - Ticket ID: 743396
Dear Graham
Apologies for the delay with your clearance certificate issue, but we are struggling to receive paid up letters for the for 2 accounts you have with Getbucks. We can't reach Getbucks and it seems like they are closed for holidays. Therefore we will have to keep calling them until we get them, to which that will be when they opened.
I hope this finds you well.
Log into your client portal (Smartcents) at www.smartcents.co.za to conveniently and privately chat with our Client Services team who are on hand to attend to your query. Note the portal supports Whatsapp if accessed via your smart phone
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Kind regards,
Mzukiseni Sigamlele| Client Services Consultant
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