YM
Yolanda M

1 reviews | Active since Jan 2021

30 Apr 2022, 21:30

Debt review cancelation

I am under debt review, but I stopped paying because I was not satisfied with how you were paying my creditors. I called earlier this asking for a rescission letter but you refused and told me the only way you can help me is if I reinstate my accounts which I did sent an email asking you to reinstate my accounts. Unfortunately the guy who called he told me I cannot reinstate my accounts since some of them are on arrears. I then approached my creditors and made payment arrangements with them. Now if I check their balances versus yours there's a huge difference. And please kindly explain to me is this HTN attorneys? Consumer friend?

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Replies (1)
DebtBusters SA
DebtBusters SA's reply02 May 2022, 13:59
Official
Dear Yolanda M,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters.