Debt Problem Makers and SHOCKING service

I began receiving legal letters after 4 years with Debt Busters. I queried this with them, naturally, and as we all know call agents are extremely uneducated to individual situations as they robotically just "pretend" to know. I paid a lump sum of R 350 000 in August 2022 to get some settlements through the debt busters settlement department. They settled what would give settlement and returned the rest. So in the end of this process, I paid R150 000 odd. I asked the debt settlement person, what about my monthly installment now because its all placed on hold while they het settlement and he assured me, all will be well and my normal amount will continue from September. NOW, I get a phone call, over a year later, I had a default in August 2022 and so DB cannot help me at all and when asking to escalate, the agent, Mary, dropped the call on me on Tuesday at +- 10h45am