Debt Paid, Status Not Updated and Refund Still Outstanding – Unacceptable Service

I am extremely frustrated with the ongoing poor service from DebtBusters.

All my debt was paid in full in October 2025, and I received my paid-up / clearance letter on 17 November 2025. Despite this, my debt review status has still not been correctly updated and continues to reflect a C status code. I have since been advised that this is due to the negligence of their legal department, which failed to process the required legal steps to move my status from C to D3 and then D4.

To make matters worse, debit orders were not stopped after my debt was settled. As a result, funds were still deducted and distributed to creditors who had already been paid and had already issued paid-up letters. I am now still awaiting a refund, despite repeatedly following up.

I am now being told to wait an additional 30 days for corrections that should have been done immediately. This delay is entirely due to internal failures at DebtBusters, not anything on my side. I paid my debt, comp**** fully, and yet I am still stuck dealing with administrative incompetence and constant back-and-forth.

This experience has been stressful, time-consuming, and completely unacceptable. I have escalated this matter further and will continue to do so until both my status is corrected and my refund is paid.

I would strongly caution anyone considering DebtBusters to think twice.