sM
sipho M
1 reviews | Active since Mar 2021
12 May 2023, 15:25
Debt Health Status not updated
I got a clearance letter in September 2022 and this letter was forwarded to all the credits and DEBT BUSTERS did not update my DHS. My status still shows under debt review with credit bureau.
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Replies (2)
DebtBusters SA's replyOfficial
12 May 2023, 15:27Dear Sipho M,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
DebtBusters SA's reply12 May 2023, 15:27
Official
Dear Sipho M,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
Regards,
DebtBusters.
sM
sipho M's updateReviewer Update
16 May 2023, 18:32@ Lauren Damon . I sent my credit report on 12 May 2023 as requested, to date no acknowledgment of the documents and how long my status has been updated on DHS. I sent a follow-up email on 15 May 2023 and still nothing. Will I ever get feedback or some sort of acknowledgment?
sM
sipho M's update16 May 2023, 18:32
Reviewer Update
@ Lauren Damon . I sent my credit report on 12 May 2023 as requested, to date no acknowledgment of the documents and how long my status has been updated on DHS. I sent a follow-up email on 15 May 2023 and still nothing. Will I ever get feedback or some sort of acknowledgment?