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Berta N

1 reviews | Active since Jan 2023

12 Mar 2024, 13:03

Debt Busters you are busted!

If there was a minus 100 start, I would click it, but today you get 1 star Debt Busters. You have managed to make such a mess of my account and I have lost thousands of rands because of you. Now I have to start from scratch. Correct me if I'm wrong, but you forgot to add into account that some of my debt had insurances attached to them? And now I am in arrears with those accounts because of it and they refuse to accept your terms. You made my installment R1400 more than what I had signed for because of this, yet the creditors are still harassing me with "final warnings" and letters of demand. You finally threw me under the bus this week by giving me 2 alternatives. Either I pay the arrears that has accrued since May 2023 to the creditor or remove the 2 accounts from that creditor from my debt review and pay them myself. Well, neither is acceptable to me Mr Debt Busters. You messed up and you are trying to hide the fact. Huge warning here, NEVER use Debt busters, they will play with your money!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply12 Mar 2024, 14:22
Official
Dear Berta N,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBuste