Debt Busters terrible service and failing to communicate

<div>In July 2017, we experienced financial difficulty and decided to go under debt review to have our installments reduced and more manageable. I contacted Debt Busters and we started the process, but it has been a very challenging and frustrating time. Firstly everytime i call them with a query i speak to someone different, then secondly they say the same thing, our account is up to date. In February 2018, one of our creditors (our homeloan account) called to say they were note paid. After a two month debacle, eventually the payments to them was sorted. Then a month ago again the homeloan account did not receive payments. so then we were asked to make a double payment and then another installment, the debt buster agent+++++ - was assisting and said he will arrange with the creditor so that they dont remove us from debt review.We did our part but ++++ did not do his part. didnt reply to emails or call me back. Then the homeloan account said they are terminating the debt review, again i called +++++, spoke to a +++++ and then +++++ and was told by +++++ he will call me. That was tuesday, till now i have heard nothing. In the interim, two of our other creditors also say they have been short payed and they are terminating the debt review and claiming the arrears amount. Debt busters is not even communicating with us and we find ourselves worst off then when we started this process. Can somebody please assist us to rectify this and get answers</div>