Debt busters Reversal made difficult

M still waiting for payment reversal since 27th November, I have been communicating with Xolani Jack regarding that on 26 debits did not show, he advised me to pay via EFT PAYMENT. I DID, HOWEVER the debits showed afterwards, I enquired on emails, he responded on Monday 29 Nov. That no problem as long I send proof of payment and statement, I DID, WITHOUT ANY UNNECESSARY DELAY. HE THEN GOT BACK TO ME, CALLED AND SSID THT THE MONEY WILL BE PAID ON MY ACCOUNT BY THURSDAY 2nd DECEMBER. I sent several emails until he got back via email, asked about the right time to call...my fones are always on...he never called up until Tuesday 7th December. Claiming that the manager will call me, I don't actually need explanation, I sent all proof and it's verified.. I just asked my reversal or payment back into my account. As I write currently, my mom passed on Sunday, I declared the worst pain I'm currently through...he said by same yesterday that will escalate the matter to his manager who I since asked for his contacts. Xolani promised the third time that definitely as in yesterday the transaction will be than. But till then dololo *****...m really grieving n still waiting for hands to finish up funeral arrangements. I just want my reversal as already debited R3350 then I need R3350 back so that we can see how we arrange further. Please help, I urgently need serious intervention.