Debt Busters refusing to finalize debt review despite accounts settled/prescribed

I was placed voluntarily under debt review in 2017 through Debt Busters. Since then, approximately 99% of my accounts have been paid up and settled.

The remaining accounts are extremely old. Some of the original credit providers can no longer locate my accounts on their systems, as the debts were sold to third-party companies years ago. One of the accounts has prescribed, and another was sold to a third party, making it impossible to obtain a paid-up letter.

Despite this, Debt Busters refuses to assist me or issue a clearance, insisting that I must provide paid-up letters for accounts that:

no longer exist with the original institutions,

have prescribed, or

were sold to third parties who cannot provide documentation.

This expectation is unreasonable and impractical, especially given the age of the debt and the fact that the majority of accounts are fully settled.

As a result of this ongoing issue:

I remain stuck under debt review unfairly,

our house was sold, and

there are now problems at the attorneys’ offices with deregistering the property from our names, causing further stress and delays.

I believe I have done everything reasonably expected of me as a consumer, yet I am being blocked by administrative red tape. If this matter cannot be resolved urgently, I will have no choice but to escalate it to the National Credit Regulator (NCR).

I am requesting that Debt Busters:

Apply the correct legal process for prescribed and untraceable debts, and

Assist me in finalising and exiting debt review without demanding impossible documentation.