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LK
Lejaune K

1 reviews | Active since Apr 2019

31 Jul 2021, 12:37

Debt Busters Poor service and none responsive

I have Just changed over to Debt Busters due to a referral from a friend and at first they would call me to arrange everything. Then I got a summons for one of my account and I tried contacting my Consultant Multiple times only for her to reply almost 2 weeks later to say that particular account was not added to the review process but I was not informed about it. I Decided to add my Vehicle onto my Debt Review sent emails and called Multiple times but I could not get through to my Consultant. The Vehicle was then repossessed and finally when I got through to them i was informed that the consultant handling my review left the company and i was given her TL contact Details , to date i have sent emails and tried calling the TL to check what's happening but no reply or feedback but when it comes to debiting my account they don't delay with that know i cannot reach anyone handling my case and the finance company requests i pay the full outstanding amount to get the Car back. Customer service is very very poor

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Replies (4)
DebtBusters SA
DebtBusters SA's reply02 Aug 2021, 08:13
Official
Dear Lejaune K
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters 
LK
Lejaune K's update12 Aug 2021, 01:07
Reviewer Update
The escalation was sent to the escalation department on the 02/08 and ever since I got no correspondence from debt busters further more I sent an email requesting feedback and still nothing but the debit order will still go off leaving me with accounts that I have to know try and handle myself
LK
Lejaune K's update18 Aug 2021, 13:17
Reviewer Update
Now it seriously feels like everytime I need to get into contact with debt busters it is impossible even though I was told I would be contacted on Monday August 16
LK
Lejaune K's update06 Sept 2021, 00:04
Reviewer Update
This Email was sent to Debt Buster Escalations department on the 24/08- Hi I still haven't received any feedback or a call from anyone. I always get promise a call and feedback but I get nothing and MFC is asking me for feedback as they want to sell the car at Auction .

This email was sent Last week - The Service is becoming pathetic.
I was called to explain that an previous Employee has messed up my profile and was promised a call back on the 16th of August it is now the 02nd of September and to date all I have been told is that the case has been escalated to Nedbank . We they wanted me to pay 70 000 to get my car back I got an email everyday but they haven't responded to you guys for almost 3 weeks and also I still never got that call.
I have all the call recording and don't know if I need to take legal action because I only get false promises from Debt busters .

and up to date no response via Email and i was promised a call almost a Month ago and i received a email on the 19/04 to state that the case has been Escalated to MFC and the Consultant will call me after that no telephonic or electronic Communication and at the same time i get calls from MFC asking for an Update from my Debt Review Company