JS
Jan S
1 reviews | Active since Dec 2017
25 May 2022, 15:56
Debt busters poor client service
My name is Jan I took on a debt solution with DebtBusters at first they were very helpful, all that went to the drain the minute I paid off all my accounts. Now they were supposed to issue a clearance certificate but hey they only care when you are paying them. I have been waiting for that letter from March till today. I called several occasions to get someone to assist they told me the person drafting the letters was off sick then I just thought a big company stands still when one person is sick. I have asked for team leaders who do not have time to speak to me. Their service is disgusting.
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Replies (2)
DebtBusters SA's replyOfficial
25 May 2022, 16:02Dear Jan S
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters
DebtBusters SA's reply25 May 2022, 16:02
Official
Dear Jan S
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards,
DebtBusters
JS
Jan S's updateReviewer Update
27 May 2022, 09:50Morning DebtBusters team you were very quick to make a promise you cannot keep according to me when you said a business day I expected a call the next day after your response, but till now no one called I am totally loosing faith in you and feel bad for people that are looking at using your services.
JS
Jan S's update27 May 2022, 09:50
Reviewer Update
Morning DebtBusters team you were very quick to make a promise you cannot keep according to me when you said a business day I expected a call the next day after your response, but till now no one called I am totally loosing faith in you and feel bad for people that are looking at using your services.