KW
Kathryn W

1 reviews | Active since Sept 2016

07 Aug 2022, 12:56

DEBT BUSTERS PAID MY MONEY INTO TWO DEBTS WHICH I HAVE ALREADY PAID OFF?!?

I have had major communication issues with Debt Busters since Covid. Before Covid they were AMAZING such a pleasure to have handling my debt affairs. Unfortunately that has changed, I email them regularly and it just seems my emails go completely unattended. Thanks to that, and a miscommunication about payment, one of my accounts was terminated from Debt Review! This caused me extreme stress. Debt Busters made NO contact with me, I had to hear about this from the bank, my creditor! I was not even aware that I had missed a payment! Recently now I received a lump from SARS and decided to pay up 100% 2 of my creditors. Because of my lack of faith in Debt busters since the above situation, I decided to pay my creditors directly. After which I requested the paid up letters from Consumer Friend, and sent them IMMEDIATELY to Debt Busters so that my premiums WOULD NOT be paid into these two accounts. I have just received my Hyphen PDA statement which shows that INDEED as I thought might happen, Debt Busters has PAID INTO THESE TWO ACCOUNTS at the end of July. I have lost COMPLETE FAITH in Debt Busters and will continue to tell everyone I know to steer clear of them until someone from Debt Busters contacts me to resolve this issue. I want to know EXACTLY where my money has been paid into, if these two accounts that they paid for July, were 100% already paid up?!?

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Replies (3)
DebtBusters SA
DebtBusters SA's reply08 Aug 2022, 08:00
Official
 Dear Kathryn W

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters 
KW
Kathryn W's update08 Aug 2022, 12:54
Reviewer Update
Many thanks, Debt Busters.
I received your call from Sumaya Dawood, who was absolutely amazing! She understood everything I was saying and was able to give me clear details on my profile such as previous payment dates, which other agents previously could just not get right.
She also called me back today, which is SO much faster than I have ever heard back from Debt Busters. I really do appreciate the speed in contacting be back after my review, and the professional way she handled my frustrations and resolved my complaint!
Thank you Debt Busters, I am relived to feel hopeful again.
DebtBusters SA
DebtBusters SA's reply08 Aug 2022, 15:32
Official
Dear Kathryn W

Thank you for taking the time to notify us about your experience with our service.

Your feedback is highly valued.

 Kind Regards,
 DebtBusters