DEBT BUSTERS NOT TRUTHFULL

We have been pushing our debt the last 10 months to clear our debt and to be removed from Debt review. Living with the bear minimum. Communication with debt busters all the way, This one specific person was assisting me all the way guiding me and informed me as soon as I paid my last debt I should send the proof of payment and he will do the necessary to get my clearance certificate. Well now I am told they don't have all of my paid up letter for DEBT that was settled a year ago...this is unacceptable. I was on the phone with someone on Friday telling me they need to request all of the paid up letters 1st...which I already have, so how do they not have these yet...but they take their monthly fee every month. Only once they have these can they apply for the clearance certificate. And the debit order of R16500 will still go off at the end of the month. THIS IS UNACCEPTABLE. I HAVE BEEN CHECKING MY BALANCES EVERY MONTH AS THERE WERE ALWAYS PROBLEMS WHERE I HAD TO EMAIL THEM TO SORT THIS OUT..NOW I AM TOLD I WILL STILL HAVE TO PAY R16 500 AT THE END OF THE MONTH . DEBT BUSTERS DO YOUR WORK AND SORT THIS OUT. I have referred a few people to you, but now I think this was a huge mistake.