HM
Hunadi M

1 reviews | Active since Apr 2021

20 Sept 2021, 00:37

Debt Busters not recommended

I would not recommend. They are quick to assist with restructuring of debt but when you have paid up all your debts, I paid mine on my own anyway but now I need a Clearance Certificate and it's been almost a month. Not a joy to work with. Stay away. Do not trust, they act like they care in the beginning but they don't at the end when it matters. No updates you, no confirmation of receipt of paid up letters. Basically you are on your own and you have to find other means to get your Clearance Certificate because they won't give it to you, ever. Hate Debt busters and what they putting me through. Called several times and they said their system was migrated and they have not even received my request when I sent it weeks ago. And they told me I will get it whenever they get my email. No time frame given. No ****s given.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply20 Sept 2021, 07:56
Official
Dear Hunandi M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters 
DebtBusters SA
DebtBusters SA's reply20 Sept 2021, 08:05
Official
Dear Hunadi M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters