ZM
Zandile M

1 reviews | Active since Dec 2020

29 Aug 2021, 10:29

debt busters not giving me full information about flag removal

I was with debt busters but discontue the service. On June 2021 I sent them court order that declared not over indebted anymore but still they didn't remove the debt review flag in my name. I even sent messages in their platform asking how long will it take to remove the flag. They only send the massage back promising to get back to me bu didn't. I don't know why it took so long to get flag removed while there is a court order. Even the lawyer confirmed that he sent the documents to debt busters. I now pay the debts and surely I will get there but no credit score improvement yet because of the my name being under debt review

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply30 Aug 2021, 08:02
Official
Dear Zandile M

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
 Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
 Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards
 DebtBusters