Debt Busters: more false promises

I've been on debt review for years. When this process began I was so optimistic, having been told all of my accounts were included under my debt review agreement.

Later I discovered that 2 accounts were not settled, and that I could just carry on making payments directly with them, as all contracts under debt busters were settled.

I was advised that by July, then by August, my debt review process would be over.

But then I was debited again. And then again. I complained and made a couple of specific requests: 1. No further debits to be made from my account 2. Additional charges for credit life, etc be cancelled. 3. Info regarding the outstanding accounts to understand why and how they were not included, and what the best deal that can be negotiated with these credit providers to finally be debt free.

I was assured that I would not be debited again, and that answers to my questions would be provided. . Today I was debited YET AGAIN, and I still don't have the answers that I have specifically requested.

It is absolutely appalling that Debt Busters (knowing that the people they are dealing with are at their very lowest point and have affordability issues) will continue to abuse the position of trust that they are in. There have just been so many lies, I honestly don't know how a company like this can really be operating legally within the framework or NCA laws.