lW
leonard W

1 reviews | Active since Apr 2010

22 Dec 2017, 08:42

Debt busters

<div>For Months now I have been trying to find out who is dealing with my case, without any luck, In September I tried to find out what is going on and Conscience told me my relationship manager will call me, to this day nobody have called me, pathetic, I have send email after email and your agents just cannot be bothered to get back to me, my affairs are not right, FNB did not convert all the accounts as per agreement and only converted a portion of me overdraft, I am now getting threats of being taken of debt review, I have phoned your help desk and was told to send the stuff to CSU@ debtbusters.co.za, and somebody will get back to me, guess what I'm still waiting, I have been trying to sort this out since 8 November. I am really disappointed with your total lack of customer service and clear breach of TCF principles</div>

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Replies (1)
DebtBusters SA
DebtBusters SA's reply22 Dec 2017, 11:25
Official

Dear Leonard,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.

Your complaint will be directed to a dedicated manager who will contact you within a business day to discuss possible resolutions to your issue , and hopefully regain your confidence in our company.

Kind Regards

Debtbusters