CB
Chris B
1 reviews | Active since Oct 2013
14 Jul 2022, 10:44
Debt Busters is not to be recommended to anyone at all. Apologies to those I did recommend it to.
I have been struggling since May to get correct outstanding balances from Debt Busters which align with the statements I receive from ABSA, FNB ad MFC. All I get is an outdated Hyphen statement that claims to be correct, and regardless of almost begging, nobody thinks of escalating the issue to a superior who might have leverage enough to get information from Hyphen. I was referred to my Online profile with even another set of outstanding balances and accounts that I don't have. A very helpful lady suggested I ignore the faulty detail on the website, and really went out of her way to assist, but it ended in people sending me the wrong Hyphen statements, without even reading my e-mails.
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Replies (1)DebtBusters SA's replyOfficial
14 Jul 2022, 11:15Dear Chris B
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
DebtBusters SA's reply14 Jul 2022, 11:15
Official
Dear Chris B
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
Regards,
DebtBusters
