MG
Melanie G
1 reviews | Active since Jan 2024
03 Jan 2024, 13:56
Debt busters incompetence
I reached out to Debt Busters in November, and they had the audacity to load a debit order for an amount that I never agreed to! I've tried to contact them numerous times, but it's like talking to a brick wall - absolutely no response or effort to solve this problem. When I finally managed to speak to a consultant, she had the nerve to tell me that I'm now stuck under debt counseling and need to hire a lawyer to fix it. The monthly payment they've set for me is completely unrealistic and exceeds my income. And get this, when I checked my Client Portal, it looks like a measly 30% of the amount they're taking from me is actually going to my creditors! Where on earth is the rest of my hard-earned money going? I've sent countless emails and received a big fat zero in response. It's outrageous and unacceptable! Their so-called "client service" is practically non-existent. Debtbusters has pushed me to the brink with their incompetence, and now I'm drowning in even more financial problems because of them. Unbelievable!
Helpful (0)
Replies (2)0
Replies (2)
DebtBusters SA's replyOfficial
03 Jan 2024, 15:21Dear Melanie G
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters
DebtBusters SA's reply03 Jan 2024, 15:21
Official
Dear Melanie G
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters
MG
Melanie G's updateReviewer Update
13 Feb 2024, 12:11No service at all' just promised
I'm absolutely livid with my experience at Debt Busters! What started off with high hopes quickly turned into an utter nightmare. Right from the get-go, after they sweet-talked me into signing up and taking R8000 from me, they practically vanished into thin air. Trying to get any sort of update or response from them became an exercise in futility. Calls? Ignored. Emails? Unanswered. It's like they only cared when they were taking my money.
And speaking of money, where on earth did my R8000 go? They claimed it was for legal fees and to pay off creditors, but I haven't seen a shred of evidence that any of my creditors saw a penny of that. It's like my money just disappeared into a black hole. There's no transparency, no accountability—nothing!
Switching to a new debt review company opened my eyes to how little Debt Busters actually did. My new company was baffled—there was no paperwork, no records, nothing to show for the time I was supposedly under Debt Busters' care. And yet, these guys have the audacity to keep hounding me for more money! For what? What on earth did they do to deserve another cent from me?
I'm not just angry; I'm disappointed. I trusted them to help me through a tough financial spot, and all they did was make things worse. The lack of communication, the mysterious disappearance of my funds, and their relentless demands for more money have left me in a worse position than when I started. Stay away from Debt Busters if you value your sanity and your wallet.
I'm absolutely livid with my experience at Debt Busters! What started off with high hopes quickly turned into an utter nightmare. Right from the get-go, after they sweet-talked me into signing up and taking R8000 from me, they practically vanished into thin air. Trying to get any sort of update or response from them became an exercise in futility. Calls? Ignored. Emails? Unanswered. It's like they only cared when they were taking my money.
And speaking of money, where on earth did my R8000 go? They claimed it was for legal fees and to pay off creditors, but I haven't seen a shred of evidence that any of my creditors saw a penny of that. It's like my money just disappeared into a black hole. There's no transparency, no accountability—nothing!
Switching to a new debt review company opened my eyes to how little Debt Busters actually did. My new company was baffled—there was no paperwork, no records, nothing to show for the time I was supposedly under Debt Busters' care. And yet, these guys have the audacity to keep hounding me for more money! For what? What on earth did they do to deserve another cent from me?
I'm not just angry; I'm disappointed. I trusted them to help me through a tough financial spot, and all they did was make things worse. The lack of communication, the mysterious disappearance of my funds, and their relentless demands for more money have left me in a worse position than when I started. Stay away from Debt Busters if you value your sanity and your wallet.
MG
Melanie G's update13 Feb 2024, 12:11
Reviewer Update
No service at all' just promised
I'm absolutely livid with my experience at Debt Busters! What started off with high hopes quickly turned into an utter nightmare. Right from the get-go, after they sweet-talked me into signing up and taking R8000 from me, they practically vanished into thin air. Trying to get any sort of update or response from them became an exercise in futility. Calls? Ignored. Emails? Unanswered. It's like they only cared when they were taking my money.
And speaking of money, where on earth did my R8000 go? They claimed it was for legal fees and to pay off creditors, but I haven't seen a shred of evidence that any of my creditors saw a penny of that. It's like my money just disappeared into a black hole. There's no transparency, no accountability—nothing!
Switching to a new debt review company opened my eyes to how little Debt Busters actually did. My new company was baffled—there was no paperwork, no records, nothing to show for the time I was supposedly under Debt Busters' care. And yet, these guys have the audacity to keep hounding me for more money! For what? What on earth did they do to deserve another cent from me?
I'm not just angry; I'm disappointed. I trusted them to help me through a tough financial spot, and all they did was make things worse. The lack of communication, the mysterious disappearance of my funds, and their relentless demands for more money have left me in a worse position than when I started. Stay away from Debt Busters if you value your sanity and your wallet.
I'm absolutely livid with my experience at Debt Busters! What started off with high hopes quickly turned into an utter nightmare. Right from the get-go, after they sweet-talked me into signing up and taking R8000 from me, they practically vanished into thin air. Trying to get any sort of update or response from them became an exercise in futility. Calls? Ignored. Emails? Unanswered. It's like they only cared when they were taking my money.
And speaking of money, where on earth did my R8000 go? They claimed it was for legal fees and to pay off creditors, but I haven't seen a shred of evidence that any of my creditors saw a penny of that. It's like my money just disappeared into a black hole. There's no transparency, no accountability—nothing!
Switching to a new debt review company opened my eyes to how little Debt Busters actually did. My new company was baffled—there was no paperwork, no records, nothing to show for the time I was supposedly under Debt Busters' care. And yet, these guys have the audacity to keep hounding me for more money! For what? What on earth did they do to deserve another cent from me?
I'm not just angry; I'm disappointed. I trusted them to help me through a tough financial spot, and all they did was make things worse. The lack of communication, the mysterious disappearance of my funds, and their relentless demands for more money have left me in a worse position than when I started. Stay away from Debt Busters if you value your sanity and your wallet.