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hlehle D

1 reviews | Active since Jul 2015

26 Oct 2022, 16:01

Debt Busters erroneously flagging me as being under debt review

I tried to apply for a debt consolidation loan with Just Money and I received a call from Debt Busters who offered me debt review which I immediately declined. When I finished the call I got an email with a welcome pack from debt Busters I immediately responded to the email and repeated that I was not interested I'm debt review. I tries to then apply for credit and the response was that I am under debt review. Please sort this mess out!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply26 Oct 2022, 16:17
Official
Dear Hlehle D


Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosofficeatdebtbusters.co.za.
 
 Regards,
 DebtBusters