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Elizabeth T

1 reviews | Active since Mar 2022

25 Mar 2022, 14:34

Debt busters. +++++ and +++++ why are you doing this.

<div>They are a debt review company. We paid them a sum of money on the 16th of February 2022 to settle our debt. Our counselor who phone me is +++++ He send us emails and totals outstanding which is the money we paid. Now he paid my accounts and still not my husband's accounts ++++ told my husband there's a problem with the internet banking from there side but it will be sorted as in this past Tuesday. Guess what that was a lie. He paid too much money for absa and don't have enough now for Capitec. All we want is to be debt free to buy a car. They dont answer their phones or their email's. There's a Guy +++++ who said he phoned me and emailed me but he did not. We just want to be debt free to get a car which we need desperately for work. Why is this that we must suffer like this. We did nothing wrong. We made debt and we paid it and now we sit with this. Why.My husband went to them this morning. We got a deal with ++++ which we going to loose for the 2nd time due to +++ and +++. This deal expires at the end of this month. And all you need to do is lift the debt review flag from my name at least.</div>

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Replies (1)
DebtBusters SA
DebtBusters SA's reply25 Mar 2022, 14:36
Official
Dear Elizabeth T

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters