Debt Busters Customer Service

I settled my account at the beginning of January 2021. Then the process started to get my Clearance Certificate and paid up letters. After confirming it will take up to 10 working days I eventually got the certificate and letters 19 working days later after sending them e-mails to keep me informed and updated with no response.

Now the problem is the the Debt Review Fee of R233.00 that has been debited twice from my account on 25/01/2021 and again on 24/02/2021 after my account was settled and I received the cancellation letters.

I've sent various e-mails including the bank statement and screen shots of the bank notifications, instructing to reverse/refund the amounts and cancel the debit order. Again with no response.

I've also called their call center which is the worst experience. If you don't hold on for 15Minutes+ at a time you deal with consultants with no clue how to deal with customers and/or assist with problems. They take your details and then refer you or let you hold on forever or your call it cut off. No one seems able to assist and advise why the debit order has been going off my account or how to cancel and reverse the debit order.