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nC
nomonde C

1 reviews | Active since Nov 2023

01 Nov 2023, 08:30

Debt busters complaint

I joined debt busters in May 2018 and Im supposed to be done with my payment in December but the bank called me and informed me that they have handed one of my accounts to Daly Corporate because Debt busters has never made payment on the account yet I have never missed payment with debt busters and I called debt busters last month to inform them but up until today the matter has not been resolved they keep telling me they are waiting for the bank to respond to their email.

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Replies (2)
DebtBusters SA
DebtBusters SA's reply01 Nov 2023, 08:34
Official
Dear nomonde C,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.
nC
nomonde C's update13 Nov 2023, 08:10
Reviewer Update
A lady did contact me but after that day I haven't had any response or feedback from debt busters and they keep promising they will call me back. I'm really disappointed