WL
Willem L

1 reviews | Active since Dec 2013

11 Mar 2024, 14:08

Debt Busters breaking their promises

unfortunate i had to give one start, but personally i feel you deserve no star rating at all,

myself and my wife joined in October 2023, we were told we had to join together as we are married COP, and it is against the law to do it one only.

since then, we have had issues with Debt Busters, and the feedback we get on our issues, is ZERO.

my wife's accounts have never been paid, but the full installment is being deducted every single month from my account, the last time someone from Debt Busters actually phoned me back, i was told that my wife now has to make her own arrangements with her bank, as the negotiator never did what he was supposed to.

so according to my knowledge, Debt Busters are now the ones doing business against the law, and *****ulently taking money from me, that was supposed to be for 2 peoples accounts, we never hear from them, only mails stating they received our query, and it will take 15 business days to get feedback.

we are worse off now than before we joined Debt Busters, and i feel that how we are treated as clients, is beyond PATHETIC.

i feel that giving a BAD review for Debt Busters is the only way to get their attention, seems to me.

i hope that one of the top people see this and recognize the issue here, i will be taking this matter further as i feel that Debt Busters is breaking the law, *****ing money and going against what was promised when we joined

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply11 Mar 2024, 14:44
Official
Dear Willem,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.
WL
Willem L's update12 Mar 2024, 10:09
Reviewer Update
so i will keep posting negative reviews until Debt Busters man up and admit their mistakes, it seems like they just don't care about their clients, all they see is money coming in and that's where it stops.

absolutely pathetic